Technology Help Desk


We will be using an electronic “Help Desk” or “Ticket System” this year. It’ll allow us to keep better track of what needs to be done and assure that issues get taken care of promptly.

It’s very easy. If you need some help with technology just send an email to with “Rochester” somewhere in your email. That’s all there is to it. Send to this address regardless of which school you are at. Tickets will be routed to the appropriate tech based on the school name in your email.

If email is not working, but the website is, you can also go to the “WRV Tech” choice in the “Central Office” menu and click on the link that says “Submit a HelpDesk Ticket”. That’ll let you send a ticket through the web portal.

If neither email nor the website are working we just have to resort to the old ways of notes and phone calls – although you can usually be fairly certain when “the network is down” that the tech staff are aware and working on the issue!

This system can be used to request help for 3 main categories:
• technical problems
• training on using technology
• classroom integration
So, whether you need help with something that doesn’t work, using something that does work, being more efficient and productive, or with enriching your classroom, send email to!




Connecting to Printers

** First, be aware that it’s often not necessary to print. Your documents can be shared electronically. Teachers, have students share with you rather than print and hand in. Save a branch! It doesn’t take too many branches and you save a tree!

To add a printer to your computer click on the appropriate link below:

Faculty/Staff  []

Middle/High School Student []

Elementary School Student []





The Commons Color Printer, has been replaced with another printer. In order to print to this printer, you will need to re-select it. Follow the instructions below…

To REMOVE the “old” Printer:

  1. Goto”chrome://settings”.
  2. Go to the bottom of the page…
  3. Select “Show advance settings…”.
  4. Scroll Down the page…
  5. Select “Google Cloud Print.”…
  6. Click the “Manage” box…
  7. Look for the Printer: “HS Lib Color Brother HL-3170CDW”.
  8. Click the “Manage” box…
  9. Click the “Delete” box…
  10. Click “OK” when the conformation box opens…
  11. Exit.

To INSTALL the “new” Printer:

  1. Go to “chrome://devices”.
  2. Look under “New Devices”.
  3. Select “Commons Color Brother Brother HL-3170CDW”
  4. Exit.To INSTALL the “new” Printer (Alternative Method):
  1. See the “Sept 7.” posting in this blog…
  2. Click on who you are (“Facility/Staff”,” Middle/High School Student” or “Elementary SchoolStudent”)
  3. On the next page, click on “Commons Color Printer HL-3170CDW”
  4. Accept (OK).
  5. Exit.


Network Printing vs. Google Cloud Printing (gCP)

There have been a few questions about Google Cloud Printing vs. Network Printing, so I thought I’d explain the differences and how each work. I think this will help clear up any confusion.

Network Printing

Network printing is the traditional method of printing where printer drivers are installed on the end user machine and communicate to a printing device (usually “locally”) that is on the local network. It can be to a print queue or from a local workstation’s print queue to that device.

Network printing requires that the workstation and the device be “local” to each other or in the same Local Area Network (LAN). This isolates printer traffic, and only people who have authority can print on those devices (those who are authorized).

The advantage to network printing is most any application can “talk” (send a job) to the printer again assuming the person or device is authorized to send to that printer. It provides a degree of printer and resource control but is restricted to the machines being in the same LAN (or Virtual Private Network (VPN)). Furthermore, in general, each printer has a driver or sets of drivers which must be installed to communicate from the laptop or local workstation to a particular printer. That requires each laptop or workstation has to be “touched” so the correct drivers are applied.

This can take time and is often more of an art than a science, but has the advantage of being able to print from any application the operating system supports.

Google Cloud Print (gCP)

Google Cloud Print (gCP) move the printing function to the Google Cloud. The way this works is locally attached printers are shared with registered Google users. This provides a couple of interesting changes over Network Printers.

First, because printing becomes a process in the cloud, no drivers are required on the local device. That greatly simplifies printer access to be authorized or assigned users and is not device specific. This makes it possible to install with little or no knowledge and for users to “self- install” their printers.

Secondly, and perhaps even more importantly, once a user is authorized (or the printer is made “public”), that device can be printed to from almost ANYWHERE (well, anywhere there is an Internet connection), as long as they are in a Chrome browser or in Chrome.

Furthermore, users can add their own printers as well, so if a user has a printer at home, attached to a computer, it’s possible one that printer is added to print to it from nearly anywhere!

So what are the disadvantages? One disadvantage to gCP is that “native OS” does not currently possess the ability to access that printer. What this means that if you have no Network Printer installed, and you are on a workstation, you can’t bring up Microsoft Word and print. Windows does not “understand” how to communicate to gCP. Also currently, “.doc” or “.docx” formats (and many other Microsoft formats) are not recognized by gCP.

Another disadvantage is you can’t have both NP and gCP talking to the same printer. If you do, nothing will print to that printer, regardless if what you send is formatted correctly and is know to either printing system.

There are two current “workarounds” If all of your time is spent in the Google world (gWorld) then you can copy your file to Goggle Drive (gDrive) and save it there. It will be converted from a Microsoft Format to something understandable by Google and thus printable from gCP.

The second method would be to separate your printers. Have some you use for Windows use Network Printing and others in Google applications (or material saved to gDrive) in gCP.

Either method will work. Hopefully, this will help you understand how printing works, and help you make the most of your printing situations.